ISLANDERS A to Z GUIDE


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50/50 Raffle

Here’s your chance to win money, while helping a good cause. At every Islanders game, you can purchase 50/50 raffle tickets at various gates on the concourse. Half of the earnings go towards charitable causes, including the Islanders Children’s Foundation, and the other half is for the raffle winner! You can purchase tickets up until the start of the 3rd period. During the final period, the winning raffle ticket will be announced in the arena and on the scoreboard.

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Accessible Seating
Tickets are available for purchase at the Nassau Coliseum Box Office or by calling 1.800.882.ISLES – Ext. 2. Guests with disabilities may purchase a ticket for themselves along with one companion seat. The seating locations within the Nassau Coliseum for accessible seats are at the top of Sections 202, 206, 209 and 222.

If you need assistance please visit security, guest services, the Islanders Coliseum Office, or for ticket assistance please visit Window 1 at the Box Office.

Address
See Contact Information

Affiliated Organizations
Affiliate organizations of the New York Islanders include the Bridgeport Sound Tigers, Utah Grizzlies, and New York Dragons Arena Football.

Alcohol Policy
Coliseum guests are expected to drink responsibly. Guests must be 21 years of age or older to purchase and drink alcohol. Proper identification is necessary to purchase any alcoholic beverage. There is a limit of two beers sold per guest. Coliseum management reserves the right to reduce the purchase limit and discontinue sales at any time. Alcohol can not be transported into or out of the Coliseum. Guests will not be permitted to enter the Coliseum if they appear intoxicated. The consumption of alcohol is prohibited in the parking lots. Drunk and disorderly behavior or violation of any alcohol policy will result in ejection and/or expulsion from any and all upcoming Nassau Coliseum events.

Autographs
Pre-signed merchandise is available at the Game Night Auction located at Gate 17 in the Nassau Coliseum. The Islanders do not hold organized autograph sessions on game nights.

Automated Teller Machines (ATM’s)
There are two ATM locations in the Coliseum. One is located to the right of the escalators in the Box Office lobby and the other is across from Gate 10 on the concourse.

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Baby Changing Stations
Baby changing stations are located in various restrooms for your convenience.

Banners/Retired Numbers

Denis Potvin	5
Clark Gillies	9
Bryan Trottier	19
Mike Bossy	22
Bobby Nystrom	23
Billy Smith	31

Al Arbour	1500
Bill Torrey	“The Architect”

 
Birthdays
     Birthday Parties 
Looking for a new way to celebrate your child's next birthday? Kids can celebrate in style with ten or more of their friends and family at the coolest party in town! Your Islanders fan will receive a special birthday gift from the Islanders and get to see their name in lights on the scoreboard.  Included in the top birthday party package is a high five experience with the players.
Call 1.800.882.ISLES – Ext. 3 or e-mail groupsales@newyorkislanders.com for more information.

For a $50 donation to the Islanders Children's Foundation you can have a birthday message posted on the Coliseum scoreboard during an Islanders home game. Messages are limited to ten (10) words or less and will appear on the scoreboard during the second period.  Call 800.882.ISLES – Ext. 7 to arrange your birthday message.  All donations should be cash or check made payable to: “New York Islanders Children's Foundation”.  Donations can also be submitted securely online through the “Donate Now” link on the Children’s Foundation page.  All message requests and payments MUST be submitted at least 48 hours prior to the desired game. 
  
Bohemian Room
The Bohemian Room is located in the Lower Lobby, to the right of the escalators, which can be accessed from the Box Office lobby.  It opens an hour and a half before Islanders games begin and closes an hour after the final buzzer.

Box Office
The Nassau Coliseum Box Office is open every day from 9:30 am – 4:45 pm. On game days, the box office stays open until midway through the second period.  The entrance to the Box Office is located in the plaza across from the Marriott hotel, on the east side of the Coliseum.

Bridgeport Sound Tigers
The Bridgeport Sound Tigers are the American Hockey League (AHL) affiliate team of the New York Islanders.  For more information, or to attend a game, visit www.soundtigers.com

Broadcast Information
See Radio Broadcasts or Television Broadcasts

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Cameras and Video Equipment
Single frame and flash photography are allowed for New York Islanders home games.  Video Cameras are not permitted.

Cellular Phones
The use of cellular phones is prohibited at the Box Office, but is permitted everywhere else within the Arena – providing that the use of these items does not interfere with other guest’s enjoyment of the game.

Charles B. Wang Ice Hockey Project Hope
Founded by Islanders owner Charles Wang, Project Hope’s ultimate goal is to provide young Chinese athletes with access to educational opportunities. Project Hope endeavors to create opportunities for cultural exchange through international youth hockey events and by promoting Project Hope scholarship placements in the United States. For more information on Project Hope, please visit www.nyiprojecthope.com.

Children’s Foundation
See New York Islanders Children’s Foundation

Coliseum
The Nassau Veterans Memorial Coliseum is the home of the New York Islanders, and is the only professional sports arena on Long Island.  It is owned and managed by SMG, and is located in Uniondale, NY, in the heart of Nassau County.  Please see Directions for different ways to get to the Coliseum.

Concessions
Food stands are located throughout the concourse and offer a variety of food and beverages, including hot dogs, chicken fingers, nachos, popcorn, sushi, soda beer and much more.  Kosher food is available on all game days, excluding Friday and Saturday.  All Coliseum concessions are handled by Aramark, not the New York Islanders.

Contact Information

Credit Cards
Visa, MasterCard, American Express and the Discover Card are accepted forms of payment at all New York Islanders ticket locations and outlets. They are also accepted at merchandise stands located throughout the concourse. Credit cards are not accepted at food concessions as a form of payment.

Customer Care Hotline
If you need assistance or have any questions, please call 1.800.882.ISLES to reach one of our dedicated and knowledgeable representatives.  Please use the one of the following extensions to get the information you need:
For customer service at an Islanders game, see Game Day Guest Services
For customer service on non-game days, see Customer Care Hotline

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Directions Donations
Only 501(c)(3) organizations may apply to receive merchandise, memorabilia, and/or monetary donations.  These organizations must be operating on Long Island.  Preferential consideration is applied to organizations that assist children in the areas of hockey, health, and education.  Requests should be submitted to the Islanders Corporate Office, on official letterhead, to the attention of the Community Relations Department.  Please submit all requests at least 6 weeks in advance of any event, and include all relevant information.  Requests may also be faxed to 516.501.6762.

Doolin’s Pub
Doolin’s Pub is located in the Lower Lobby, to the right of the escalators, which can be accessed from the Box Office lobby.  It opens an hour and a half before Islanders games begin and closes an hour after the final buzzer.  Join Steve Mears and Chris King for the post-game radio show at Doolin’s Pub.

Drop-off Policy
Admission into parking lots is not allowed for drop off. Guests will be instructed to the designated drop off area at the Earle Ovington Boulevard entrance.

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Elevators
Elevators in the Nassau Coliseum are used only to reach the Islanders Business Club Executive Suite Level and Press Box. Elevator 1 is located between Gates 1 and 20 on the main concourse. Elevator 2 is located between Gates 15 and 16 on the main concourse.

Escalators
Escalators are located in the middle of the Box Office lobby and go down to the Lower Lobby.

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Family Fan Fest
The Islanders Family Fan Fest is an interactive NHL theme park geared towards the younger fan.  The Family Fan Fest goes out to local, schools, community festivals, hockey rinks, local charity events, and other similar functions throughout the course of the year bringing the New York Islanders into your neighborhood.   To find out how to get the Family Fan Fest at your event call 516.501.6848.  Click here to view the family fan fest page.

First Aid/Emergency Medical Technicians
The first aid station is located at Gate 5. There are also emergency medical technicians present during all New York Islanders games.

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Game Day Guest Services
Our guests’ experience at an Islanders game is our top priority.  On game nights, the Guest Services booth, located at Gate 3 on the concourse, is open from one hour prior to game time through the second intermission.  Ticket information and Guest Services is also available pre-game and during first and second intermissions at Gates 8 and 18.

Group Tickets
Have your next group event with the New York Islanders! Whether it's your scout group, birthday party, company mixer or family outing. Group tickets are a proven way to entertain clients, reward employees, raise funds or just have a great time out with family and friends.

All groups of 20 people or more can receive:

• Up to 45% off face value
• Special group recognition on scoreboard
• Islanders gift for all group leaders
• Preferred/best available seating
• Fund Raising Opportunity

Companies can inquire about employee discount programs by CLICKING HERE calling 1.800.882.ISLES – Ext. 3 or email groupsales@newyorkislanders.com.

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Ice Girls
Formed in 2001, the Ice Girls are the first group of its kind in the NHL. The Ice Girls perform a variety of tasks, including cleaning the ice surface, entertaining the crowd and in general, making the experience at Islanders games more enjoyable for anyone. You can find out more about the Ice Girls by CLICKING HERE. To hire an Ice Girl for your next event please call 516.501.6870.

Islanders Business Club
The Islanders Business Club is a networking club for Islanders sponsors, Islanders Business Club members, and Islanders Business Club Executive Suite ticket holders.  The networking events, held prior to some of our most popular games, give members the opportunity to enjoy network and develop their businesses, but in an Islanders setting.  Members can meet Mike Bossy, Executive Director of the Islanders Business Club, along with GM Garth Snow and Owner Charles Wang.  To get more information on the Islanders Business Club, visit Islandersbusinessclub.com or email IslandersBusinessClub@newyorkislanders.com, or call 516.501.6703.

Islanders Business Club Executive Suites
The Islanders Business Club Executive Suites have more than 30 luxury suites, ranging from 8 – 22 seats, available to purchase or rent for all Coliseum events!  All suites provide guests with a birds-eye view of the game, include closed-circuit and cable TVs, and the option for VIP Parking and catered food and beverages.  For more information on obtaining a luxury suite, CLICK HERE, or call 516.501.6703.

Islanders Iceworks
Located in Syosset, Islanders Iceworks is a state-of-the-art hockey complex, and the official practice facility of the New York Islanders.  Iceworks offers hockey/figure skating programs for the novice to expert skater.  The facility provides Long Island’s most comprehensive programs for children/adults to enjoy the game of hockey, develop new skating skills and learn from the best.  All Islanders practices held at Iceworks are open to the public, but are subject to change.  For more information, including directions, visit www.islandersiceworks.com.

Islanders Illustrated
Islanders Illustrated is the new game magazine, published for our most popular 21 games of the season. This free publication highlights our players and coaches, game-day promotions, latest team news, and other special features.  CLICK HERE to download PDFs of Islanders Illustrated.

Islanders Insider
Be the first to know about Islanders transactions, news and stories by signing up for Islanders Insider. When news breaks, the Islanders Public Relations department will send out an e-mail blast to “Insiders” prior to posting it on our website. Islanders Insider is free, so CLICK HERE to sign up today.

Islanders Inspire
The Islanders Inspire Program is designed for companies on Long Island to take an active role in affording positive life experiences to thousands of Long Island children.  This turn-key program will be managed by the Islanders professional operations staff from start to finish and will provide each child with an Islanders gift bag and a block of 100, $50 face value tickets.

• Participating companies deserve and will receive the following benefits:
• PA read during that specific game with your company name
• Scoreboard message acknowledgement during the specific game
• Game program recognition in our Islanders Inspire feature section
• Website recognition on Islanders Inspire website
• One (1) signed Islanders hockey puck for the office
• Four (4) VIP tickets to that night’s game including game night hospitality and complimentary VIP parking
• Every member of the charitable organization in attendance will get an Islanders promotional item as a gift from your company

A receipt acknowledging your donation will be provided.  For more information about the Islanders Inspire Program, visit www.islandersinspire.com, call 1.800.882.ISLES – Ext. 3 or email groupsales@newyorkislanders.com.

Islanders TV
Launched for the start of the 2006-07 season, Islanders TV became the first 24-hour/7-day a week internet sports channel of its kind. Powered by NeuLion, a Plainview, NY based technology company, Islanders TV is the only place to go for all of your Islanders video entertainment.  “ITV” broadcasts and archives thousands of hours of footage you can’t find anywhere else.  Exclusive behind the scenes access, extensive pre- and post-game interviews, as well as replays and searchable archives of every Islanders game can be found on Islanders TV.  Visit  islanders.nhl.tv to begin watching now.

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Junior Islanders
The Habberstad Junior Islanders were established by longtime Islander great Bobby Nystrom, and coached by Steve Webb, to educate youths and further the development of ice hockey in and around Long Island through friendly competition, good sportsmanship and professional instruction. Each year, the Junior Islanders send a group of Long Island hockey players to the largest Pee Wee tournament in North America, held annually in Quebec. For more information about the Junior Islanders, please visit www.juniorislanders.com.

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Kidz Club
The Islanders Kidz Club is a great way for fans 14 and under to show their Islanders pride. With great member benefits like a special Kidz Club T-shirt, discounts at the Team Store and invitations to exclusive club events, there's no doubt your child will want to be a part of the Islanders Kidz Club!   Sign your child up by registering online at www.newyorkislanders.com/kidzclub.

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Lighthouse Project
Initiated by Islanders owner Charles Wang, the Lighthouse Project is the groundwork for Long Island’s future state-of-the-art hub to be located in Uniondale. It will include a variety of attractions, including four ice rinks, a canal, stores, restaurants, a five-star hotel, homes, a sports technology center and much more. It will be the place to visit, live and experience on Long Island. For more information on the Lighthouse Project, please visit www.lighthouseli.com.

Lost Children
If you notice a lost child, or your child is lost, please contact a member of the Islanders staff, a security guard, usher or Coliseum employee for assistance. Security is located at Gate 5.

Lost/Stolen Tickets
If you have lost your season ticket, we will do our best to provide you with replacements.  If your season ticket has been stolen, a police report must be received by the New York Islanders immediately, so we can better assist you.  All lost/stolen ticket claims are handled by our customer care staff by calling 1.800.882.ISLES – Ext. 2.  Replacement, bar coded tickets will be then be issued on game by game basis, at Window 1 at the Box Office at the discretion of the New York Islanders.  

Lower Lobby
The Lower Lobby is open to all ticket holders.  The Bohemian Room, Doolin’s Pub, expo center, food concessions, restrooms and entry into the arena at Section 124x, are all accessible through the Lower Lobby.

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Merchandise
Official New York Islanders Merchandise is available at merchandise stands located in the Box Office Lobby (outside Gate 10), and on the concourse at Gates 8, 11, 14 and 18.  You may also purchase official Islanders merchandise by visiting our Broadway Mall team store in Hickville, at the pro shop at Islanders Iceworks in Syosset, or online here.

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New York Islanders Children’s Foundation
The New York Islanders Children's Foundation was created in the Summer of 2003, and is dedicated to supporting Long Island-based nonprofit organizations that provide opportunities to children. The Foundation will work with children's charities that focus on the areas of health, education and youth hockey development.  Funding for the Foundation is raised by our fans, through their participation in our numerous fundraising events and activities.  For more information CLICK HERE.

NYI365
NYI365 is the exclusive club for Islanders season ticket holders.  Being an Islanders season ticket holder is about so much more than having tickets to 41 games at the Coliseum. It is an experience with privileges greater than any major league sports team in New York. Perks for signing up for NYI 365 include concert tickets pre-purchasing privileges, private party with the team, private parking, bring-a-friend nights, and many more! Season subscribers receive up to 50% off face value ticket prices.  Members have the ability to purchase Bonus Seats to the most in-demand regular season and Stanley Cup playoff games, receive a 15% discount off Islanders merchandise purchased at the Coliseum and Team Store.  To sign up today or find out more information about NYI 365,visit newyorkislanders.com/VIP or call 1.800.882.ISLES – Ext. 1.

NYI365 Kids Season Pass
Purchase an adult Full Season Ticket in one of our new Family Sections and you can add on a Season Pass for your child – 12 and under – for only $420.  That’s just $10 a game!  Our new family sections are located on the lower level and will put you and your child close to the action.  For more information, CLICK HERE, or call 1.800.882.ISLES – Ext 1.

NYI Blog Box
Open to the public, this one-of-a-kind experience gives a group of fans the opportunity to blog Islanders games in the comfort of the Nassau Coliseum stands, but with added perks. Upon submitting an application prior to the start of the season, a group of fans will earn special media privileges for a limited number of games, including a their very own Blog Box – separate from the accredited media – and access to a select group of coaches and/or players.  For more information on the NYI Blog Box, CLICK HERE.

NYI Booster Club
The NYI Booster Club was formed in 1972 and serves as a medium for Islanders fans to meet on a weekly basis to share stories, meet players and organize trips to various Islanders events. The NYI Booster Club meets bi-monthly at the Marriott Hotel in Uniondale. For more information, visit www.nyiboosterclub.org.

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Official Media Guide
You can purchase the Islanders’ official media guide at Coliseum merchandise stands, or CLICK HERE to view downloadable PDFs.

Ownership
The New York Islanders Hockey Club, L.P. is wholly owned by Charles B. Wang.

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Parking
Parking fees for the 2007-2008 season are $6.75 for cars, $14.00 for buses.  Entrances to the Nassau Coliseum parking lot can be found on Hempstead Turnpike and Earle Ovington Blvd.

“Breakaway Parking”, a private lot for season ticket holders on Earle Ovington Blvd., is available for purchase prior to the start of the season by calling  (800) 882 ISLES.  VIP Parking is available for sponsors, Islanders Business Club Executive Suite and premium seating guests. Any problems in the parking lot should be reported to security at Gate 5.

Premium Seating
Islanders Premium Seating includes Promenade and Arena Box seats. These spacious and comfortable seats offer an awesome, unobstructed view of all the action and an exceptional way to watch a game or event, for you, your family, or your business. All premium seating guests receive food and beverage service at their seats, TV monitors, and VIP Parking privileges!  Call 1.800.882.ISLES – Ext. 1, or CLICK HERE, for more information.

Project Hope
See Charles B. Wang Ice Hockey Project Hope

Public Telephones
Public Telephones are located in the Box Office lobby, the Lower Lobby, and on the concourse.

Public Transportation All regular season New York Islanders games can be heard on Bloomberg Radio – 1130 AM. Join Chris King and Steve Mears for all the exciting Islanders action.  To ask the radio broadcasters questions to be answered live on the air, CLICK HERE.

Restrooms
Women’s restrooms can be found adjacent to Gates 3, 7, 13 and 17. Men’s restrooms are adjacent to Gates 2, 8, 12 and 18. Additional restrooms are located in the Lower Lobby next to the escalators and outside the Coliseum by Gates 1 & 16.

Road-game tickets
As loyal New York Islanders fans, we realize that you may have the opportunity to watch an Islanders game on the road!  If there are away games you are interested in attending, please contact your ticket representative, or call 1.800.882.ISLES so that a representative can assist you.

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School Programs
The New York Islanders created a variety of programs geared towards schools.  “Reading is Fun, Islanders Literacy Day” program and the “We’re All Islanders School Assembly” program were created to help bring the importance of reading and teamwork into the classrooms.  To find out more about the New York Islanders school programs, CLICK HERE or call 1.800.882.ISLES – Ext. 7.

Scoreboard Message
To find out how to get your name on the scoreboard, CLICK HERE

Security
Security is located at Gate 5. Security personnel are also located throughout the Coliseum on game nights. If you should have a problem and require assistance, please contact an Islanders representative, security guard or usher immediately. You can reach security directly by dialing 516.794.9321.

Sparky the Dragon
Sparky has been the Islanders’ mascot since 2000. You can find him roaming the Nassau Coliseum as well as various functions all across Long Island. To find out more information about hiring Sparky for your next event or birthday party, please visit Sparky’s website at www.sparkythedragon.com or call 516.501.6870.

Smoking
Federal laws prohibit smoking throughout the Nassau Coliseum.  Smoking is permitted in the designated smoking areas located outside Gates 1 and 16.

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Team Store
Visit the Islanders Team Store for authentic Islanders jerseys, autographed player memorabilia, and game tickets. The team store is located in the Broadway Mall in Hicksville and is open from 10 am – 9 pm Monday through Saturday, and 10 am – 7 pm on Sunday. For more information, CLICK HERE, or call 516.935.2213.

Telephone
See Contact Information for general office numbers.  For other phone numbers, please see appropriate section.

Television Broadcasts
Join Howie Rose, Billy Jaffe and Deb Kaufman for local coverage of Islanders games, which can be seen on the following stations: FoxSportsNet New York (FSN NY) or MSG Network (local), and Versus or NBC (national).  On certain occasions, games can be found on FSN2.  To see a listing of all Islanders television broadcasts, CLICK HERE.

Tickets/Advance Ticket Sales
Tickets for all Islanders Home Games are available for purchase at the following locations:

• All Ticketmaster Outlets / www.ticketmaster.com / Ticketmaster Charge-by-Phone 631.888.9000
• Nassau Coliseum Box Office
• The Islanders Team Store
• Islanders Iceworks
• (800) 882 ISLES (For season and partial plans only)